Privacy Policy
Last updated: November 6, 2026
MYKEEPSONG ("we", "us") creates personalized songs from the stories our customers share. Your story is personal, and we treat it that way. This policy explains what we collect, why, who helps us, and the choices you have.
Who we are
MYKEEPSONG is operated by Vagalume Corp. Questions about privacy: [email protected].
What we collect
- Your story. The answers you give in our Story Quiz: names and nicknames, memories, places, phrases, messages, the occasion, and your music preferences. These can include details about the person the song is for.
- Contact details. Your name and email address, so we can deliver your song and support your order.
- Order details. An order reference and the information Hotmart shares with us about your purchase (for example, what you bought and its status). We never see or store your full card details.
- Technical data. Basic information your browser sends (such as device type and pages visited). If analytics or advertising tools are active, they may use cookies — see "Cookies" below.
- Voice typing. If you use "Speak instead", your browser converts your voice to text. We only receive the resulting text, never a recording.
Please only share what you are comfortable with. Every story question except the essentials is optional, and you can skip anything sensitive.
Why we use it
- To write, produce and deliver your song (performance of our contract with you).
- To provide customer support and handle refunds (contract).
- To keep basic records for accounting and legal obligations (legal obligation).
- To improve our website and measure our advertising, only where you have agreed to it (consent) or where it is in our legitimate interest and does not override your rights.
We do not sell your data, and we never publish your story, your song or your reaction video without your explicit permission.
Who helps us (service providers)
We share data only with providers that help us run the service, under contracts that protect it:
- Hotmart — secure payment processing and refunds.
- Supabase — secure storage of quiz answers and orders (servers in the United States).
- Netlify — website hosting.
- AI writing and music tools (such as Anthropic's Claude, OpenAI, and Suno) — used to help write lyrics and produce music from your story. We send only what is needed to create your song.
- Email provider — to deliver your song and answer your messages.
- Google Fonts — to display our typefaces.
- Analytics and advertising tools (such as Meta and Google), if enabled — to understand visits and measure ads.
Some of these providers are located outside the European Economic Area, mainly in the United States. Where this happens, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses or the EU–U.S. Data Privacy Framework.
How long we keep it
We keep your story and order details for up to 12 months after delivery, so we can handle support, revisions of our own errors and refunds — then we delete or anonymize them. Accounting records are kept as long as the law requires. You can ask us to delete your story sooner at any time.
Your rights
You can ask us to access, correct, delete or export your data, to restrict or object to how we use it, and to withdraw consent at any time. Write to [email protected] and we will reply within 30 days. You also have the right to complain to the data protection authority where you live.
If you live in California or another U.S. state with privacy laws, you have similar rights to know, delete and correct your information. We do not sell or "share" your personal information for cross-context behavioral advertising without your consent.
Information about other people
Your story will often mention the person the song is for, and sometimes others. Please only share details you are comfortable sharing and that you believe they would be happy to see in a song made for them. We use this information only to create your song.
Cookies
Our site saves your quiz answers in your own browser so you don't lose your progress. If we use analytics or advertising cookies, we will ask for your consent where the law requires it, and you can change your choice at any time.
Children
Our service is intended for adults (18+). Songs can be about children, but orders must be placed by an adult.
Security
We use encrypted connections, access controls and trusted providers to protect your information. No system is perfectly secure, but we work hard to keep your story safe.
Changes
We may update this policy. If the changes are significant, we will update the date above and, where appropriate, let you know.
Contact
[email protected] · Monday–Friday, 9 am – 5 pm ET